Chapter 1
The consultancy
It started with a growth consultancy in South Africa. The first formal attempt at systematising revenue diagnostics across client engagements. The framework was born_rough, but the bones were there.
Chapter 2
Tech translation
Applied the approach to tech for the first time. International markets. Product-led growth. The methodology started translating beyond traditional business into the world where it now lives.
Chapter 3
The operating model
The framework solidified into a repeatable operating model. Sales revenue up 57%. Client retention up 334%. Proof that the approach worked at scale in a complex business.
Chapter 4
The stress test
Complete implementation of the model, translated into multiple departments, and combined into a singular Customer Journey Council. Resulting in triple digit growth across multiple key metrics.
Chapter 5
The product
Took everything. Codified it. Built the platform. The same framework that produced those results - now in software, accessible to any B2C tech company that's serious about growth.
